Your questions, answered
A little clarity before your next escape.
How do I book a holiday with Alpes Maison?
Explore the properties and resorts, then send your preferred dates, group size and accommodation requirements to info@alpes-maison.com. Review the written proposal, including availability, the total price and booking terms. Follow the confirmation process in that proposal to reserve your stay.
Does sending an enquiry reserve a chalet?
No. An enquiry helps Alpes Maison understand your plans, but it does not hold a property or create a confirmed booking. Availability and the applicable reservation process must be confirmed in writing.
Can I compare several luxury alpine chalets?
Yes. Save properties to your shortlist and compare their locations, capacity and listed amenities. Include your preferred properties in one enquiry so the options can be checked for your dates.
Which destinations can I explore?
The website includes destination guides for Zermatt, Chamonix, Courchevel 1850, Megève, Verbier and Lech. Available alpine rentals vary by destination and travel dates; a resort guide does not guarantee a property is available there.
What does ski-in/out mean?
Ski-in/out chalets offer access to or from the slopes on skis when conditions and the route permit. Check the exact access route, terrain, lift operating dates and suitability for your group before booking. A property near a lift is not necessarily ski-in/out.
Do all chalets have a pool, hot tub or sauna?
No. Amenities differ by property. Check the listing and ask whether facilities are private or shared, when they are accessible and whether their use is included in the price. Confirm any essential facility in your written proposal.
Are luxury ski holidays suitable for families?
They can be, depending on the property and resort. Share children’s ages and your preferred bedroom arrangements. Ask about stairs, pool safety, cots, highchairs and access to ski schools before selecting accommodation.
Can I request an accessible property?
Yes. Describe the access features you need, such as step-free entrances, lift dimensions or adapted bathrooms. Ask for specific measurements and written confirmation; a luxury designation does not guarantee accessibility.
Are prices per person or for the whole property?
Read the price basis on each listing and check the written quotation. The total may depend on dates, length of stay, occupancy and services. A price shown as “on request” needs a quotation and does not mean the stay is free.
What is included in the rental price?
Inclusions vary. Confirm cleaning, linen, meals, staffing, local taxes, any security deposit and optional services in the quotation. Do not assume that transfers, ski passes, equipment hire or wellness treatments are included.
Are properties catered or self-catered?
Check the board basis for each property. Where catering or a private chef is requested, availability, menus, staffing and charges need separate confirmation. Share dietary requirements before accepting the proposal.
How do I check availability and minimum stays?
Send your preferred arrival and departure dates and mention any flexibility. Calendar entries and minimum stays can change, particularly during popular holiday periods. Written confirmation is required before making travel commitments.
Can I arrange transfers, ski hire or lessons?
Include these requests with your enquiry. Confirm the provider, availability, price and cancellation terms before booking any additional service. Plan the final journey to the property as well as your flight or train.
What should I consider when planning travel to the Alps?
Compare the full journey, including airport or station connections, luggage and the final transfer. Allow for winter conditions and check current road, rail and resort guidance. Ask about parking and local transport for your chosen accommodation.
What happens if I need to change or cancel my booking?
The conditions in your accepted booking documents apply. Ask for the cancellation schedule and amendment charges before confirming, then contact the provider promptly if plans change. Check travel insurance directly with your insurer for your circumstances and activities.