Website operator
ALPES — Société civile immobilière (SCI). Capital social : 304 898,03 EUR. 10 Rue Germain, 69006 Lyon, France. SIREN : 410 462 550. SIRET : 410 462 550 00022. TVA / VAT : FR16 410 462 550.
Publication director
Richard Sebag, manager (gérant) and legal representative of ALPES, and publication director. Contact, booking enquiries and complaints: info@alpes-maison.com.
Professional card
CPI 6901 2025 000 000 033 — CCI de Lyon Métropole Saint-Étienne Roanne — 28/03/2025. Mention : Transaction sur immeubles et fonds de commerce.
Professional insurance
Generali — 54 avenue du Maréchal de Saxe, 69006 Lyon, France. Contrat AU455687.
Website hosting
Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States. https://vercel.com — https://vercel.com/help — +1 559 288 7060.
Using the website
Property photographs, descriptions and resort guides help you plan your stay. A shortlist, displayed estimate or enquiry does not create a reservation. Availability, the full price, services and any specific requirements are confirmed in your written proposal and rental agreement.
Your agreement
ALPES contracts with the guest in its own name. Review the rental agreement before paying by bank transfer. Written booking confirmation follows acceptance of the agreement and receipt of the required payment. The published payment and cancellation policy appears below. Mandatory consumer rights remain applicable.
Booking & stay information
Tourist tax: calculated separately in your quotation using local rates and guest exemptions.
Security deposit and payment
After accepting your rental agreement, pay 50% of the accommodation total to receive written booking confirmation. The remaining 50%, tourist tax and EUR 1,500 refundable security deposit are collected together 14 days before arrival. For bookings made 14 days or fewer before arrival, the full accommodation amount, tourist tax, security deposit and agreed extras are payable to confirm. We accept payment by bank transfer or credit card. For any other means of payment, do not hesitate to discuss it with your Alpes Maison representative.
Refundable security deposit
Your EUR 1,500 deposit is separate from the rental price. If no deductions are required, it is returned within 14 calendar days of check-out. Any damage claim is documented with an itemised report and photographs within seven days. Normal wear is not charged. You may respond to a claim; any deduction and return arrangements follow your rental agreement.
Cancellation
Standard cancellation terms for new bookings, where accepted by the accommodation provider: written cancellation received at least 60 days before scheduled check-in is free; less than 60 days but at least 14 days before incurs a charge of 50% of the accommodation price; less than 14 days before or a no-show incurs a charge of 100%. The charge is based on accommodation after any agreed discount, excluding the security deposit, tourist tax and separately priced extras. Eligible refunds are issued within 14 calendar days. Tax not due and extras not supplied are refunded, except lawful third-party cancellation charges accepted in advance. If cancelled nights are re-let, a further refund may be due under the agreement. Days mean periods of 24 hours before scheduled check-in. Your quotation and agreement state the applicable policy before you accept; existing accepted bookings retain their original terms. Mandatory legal rights remain unaffected.
Seven nights or more
For properties priced per night, stays of seven nights or more receive a 10% discount on the accommodation total for the whole stay. Properties priced per week use the published weekly rate without an additional 10% discount. Tourist tax, the refundable security deposit and optional extras are excluded. Payment instalments are calculated on the resulting accommodation total.
Consumer mediation
If you have a complaint about your booking, please first send it in writing to ALPES at info@alpes-maison.com (ALPES, 10 Rue Germain, 69006 Lyon, France).
If the dispute remains unresolved following your written complaint, you may refer it to our appointed consumer mediator, GIE MEDIMMOCONSO, subject to its admissibility conditions. Consumer mediation is free of charge to the consumer. It does not prevent you from exercising your legal rights.
GIE MEDIMMOCONSO
Administrative postal address: 1 Allée du Parc de Mesemena – Bât A – CS 25222, 44505 LA BAULE CEDEX, France.
Mediator website: medimmoconso.fr · Submit a mediation request: medimmoconso.fr/adresser-une-reclamation/